I’m thinking about ordering
What happens when the Wi-Fi drops, how many lamps connect together, how long a set takes to arrive, what delivery costs. Nearly all of it is answered already — and if it isn’t, ask before you buy.
Start here
Which one are you?
Pointing you at the right place first means a faster answer — and most pre-sales questions are already answered in full on the FAQs.
I’ve already ordered
Where your order is, a setup problem, something arrived damaged, a warranty claim or a return. Log a ticket so it’s tracked rather than sitting in an inbox — and include your order number.
Every way to reach us
Four routes, one team
They all reach the same people. The contact form is the one that gets tracked, so use it for anything to do with an order you've already placed.
Contact form
The one to use. Tracked from the moment you send it, so nothing gets lost in a thread. Fill in the form →
Help centre
Setup guides and troubleshooting articles, searchable. Browse the help centre →
FAQs
26 answers on Wi-Fi, delivery, warranty, setup and returns. Read the FAQs →
Straight to the same inbox as the form, if you'd rather just write. support@luvlink.com
The details
Where we are, and when you’ll hear back
Delivery
Orders ship from UK stock. Local delivery within the UK typically takes 3–7 business days. International delivery takes 7–30 business days. Standard shipping is charged at a flat rate, shown in full at checkout before you pay — enter your address to see the exact cost. You get tracking as soon as the parcel leaves the warehouse.
Response time
We answer every message within 24 hours on business days. Tickets logged over a weekend are picked up on Monday morning.
Returns
Don’t post anything back before you hear from us — start it through the contact form and we’ll tell you where to send it. Items returned without an approved request can’t be accepted.
Office
Ground Floor, 465 Victoria Ave, Chatswood NSW 2067.
This is a registered office, not a shopfront — there’s nothing to browse and no counter to visit.